To ensure that standards of patient care are consistently maintained at all times in accordance with agreed operational policies and procedures. Working to maintain and enhance the customer service and satisfaction of service users. As a skilled member of the nursing team promote and safeguard the wellbeing and interests of all patients, employees and visitors
Core Responsibilities and Key Accountabilities
Support the team to deliver care that helps improve the health of the individual and wider community.
Support the team in demonstrating compassion through effective relationships based on empathy, respect and dignity.
Develop own competence to deliver effective care and treatments through improving clinical/technical knowledge / skill, and expertise.
Communicate appropriately with others involved in the care of the patient.
Act as an advocate for safeguarding patients, demonstrate courage to speak up when there are concerns about care.
Demonstrate commitment to improving care and the patient experience.
Assess, plan, implement and evaluate individualised patient care.
Prepare and maintain clinical records of patient care, with reference to Nursing Midwifery Council (NMC) standards for records and record keeping.
Conduct yourself professionally within the standard and framework provided by the NMC Codes of professional Conduct and the Health and Care Professions Council (HCPC).
Be an advocate for patient care, searching for ways to improve the value and effectiveness of care and services delivered.
Encouraging the development of research and audit based clinical practice.
Active participation in customer satisfaction surveys and satisfaction action plans.
Operate within the scope of 1st level competencies and within the framework of NMC guidelines.
Act as a change agent to achieve a customer focused service.
Working towards agreed objectives and demonstrating behaviours at all time.
Ensure all adverse occurrences and clinical incidents are reported correctly and action plans are developed and completed taking relevant action to drive improvements.
Ensure effective communication channels are maintained across all areas.
Implement and evaluate evidence based practice.
Ensure robust risk assessment processes are in place.
To ensure you are aware of your responsibilities, supporting policies and undertake the appropriate level of training for your role.
Demonstrate compassion through effective relationships based on empathy, respect and dignity.
To maintain systems that promotes effective information governance.
Monitoring patient satisfaction by regularly visiting clinical departments, taking corrective action where needed, should patient care not be inline with standards.
Commitment to ensuring quality services are delivered to both internal & external stakeholders through continuous improvement activities
In the course of their duties employees will have access to confidential material about patients, members of staff and Healthcare. On no account must information relating to identifiable patients be divulged to anyone other than authorised persons, for example, medical, nursing or other professional staff, as appropriate, who are concerned directly with the care, diagnosis and/or treatment of the patient. Similarly, no information of a personal or confidential nature concerning individual members of staff should be divulged to anyone without the proper authority. Failure to observe these rules will be regarded as serious misconduct, which could result in disciplinary action being taken including dismissal.
The Behaviour compliance is an expectation and is relevant and applicable to every employee regardless of role, function or location. Each behaviour has different bands of proficiency and this is intended to help determine what is required within a given role. Each band is inclusive of all preceding levels, for example, a band 4 includes the behaviours described in bands 1, 2 and 3. Behaviours assist with career planning as individuals can identify differences between behaviours required for their current role and behaviours required for a role they aspire to.
Further detail of the indicators, set within the behaviours overall statements, bands and how they relate to this role, or post holders can discuss this with their line manager.
Think Customer - Focuses on the needs of customers, primarily our patients and consultants. Identifies and prioritises the customer’s needs. Understands situations from the customer's perspective, and provides solutions, which fit the customer's needs. Focuses on customer service and care and takes a proactive approach to their needs and ownership of their issues.
Own Your Part in Delivering Results - Demonstrates determination, resourcefulness and purpose to personally deliver the best results for the organisation. Takes ownership for the whole situation including actions, outcomes and consequences.
Leadership - Develops a compelling sense of purpose and direction. Motivates and empowers others to align their efforts to achieve our goals. Creates an open and trusting environment. Demonstrates high moral standards and integrity in all matters.
Impact & Influencing - Persuades, convinces and influences others to enable progress and deliver success. Takes a partnership approach, aiming for an outcome that is mutually beneficial. Has a high degree of selfawareness and maintains a calm demeanour in stressful and challenging situations whilst still achieving desired outcomes.
Be One Team - The ability to gain an understanding of the needs of others, build strong relationships and drive action that is mutually beneficial for both individuals and the company. Always behaves in a way that is consistent with the Behaviours and is receptive to further improvement.
Innovate, Adapt & Change - Develops new insights into situations, questions conventional approaches, encourages new ideas and innovations. Is open to change. Is flexible and adaptable to changing circumstances, being tolerant of necessary change and fluidity within the organisation.
This job description is intended as an outline of the general areas of activity. This job description is not an exhaustive document and may be subject to alteration in the light of future changes and developments